“Putting people into groups does not make a team, it is the degree of bond and cohesiveness that exist among them that creates a team. The fact is that a group of people lacking in bond and cohesion can do your organization more harm than good.
What is The High Performance Team
The High Performance Team is a group of deeply knitted, positively interdependent people driven towards the achievement of a common goal pivotal to the overall performance of the organization.
“There is no action that is a stand alone! If our outcomes are the direct result of our actions and our actions are directly or indirectly tied to our emotions, it becomes important to become emotionally intelligent so we can motivate ourselves and manage our relationships towards workplace productivity.
Emotional Intelligence (EI) is the capacity for understanding our own feelings and the feelings of others, for motivating ourselves and for managing our relationships. EI is arguably one of the most important common denominators of productivity.
…a Power Sales training that guarantees more sales closure.
“There are two major strategies for maintaining profitability – increasing sales and cost cutting. Of these two strategies, selling is the most important and that is why it has become important that we empower our staff to become great sales people whether they are core sales team or not.
Beyond going out to events, exchanging cards, prospecting and generating leads, there is the need to close deals and bring the transaction home. This is the goal of our sales training – to make participants become deal closers.
While a lot of sales persons have a lot of leads they are following up on, only a few possess the skills needed to actually make the sales.
The truth is that selling is that selling is a skill that can be learned and mastered.
Be it sales for non-sales staff, to sales for key account holders or even sales directors, our sales training modules can be tweaked and reworked to meet the specific needs and skill gaps of the participants. CLOSE IT! Is a power sales training that is guaranteed of increasing the sales success of your sales team.
…a Customer Sercive Experience and Relationship Management Training.
“There is only one valid purpose of business – to create and keep customers” – Peter Drucker
The way to keep customers is to go BEYOND CUSTOMER SERVICE to create deep emotional connections with our customers such that they don’t just stay, they become our ambassadors.
Beyond the products and services any organization provides and its marketing strategies, one of the fastest ways to create customers and keep them is by making ‘serving the customers the center of everything’
Since customer service is the right of the customers and in fact their least expectation, creating customers through Customer Service will require going ‘BEYOUND CUSTOMER SERVICE’
‘Beyond Customer Service’ is a sales strategy because great customer service can overcome poor marketing, but it’s incredibly difficult (and expensive) to replace poor customer service with even the most exceptional, “delightful” marketing.
“Research has shown that 85% of business success is dependent on our ability to communicate effectively. It is therefore very important that we empower our staff to communicate effectively across different levels.
This training is an hybrid communications course that aggregates all aspects of communication.
From learning how to communicate clearly (taking responsibility for the message people get) to using different official communication tools, to communicating across levels (both internally and externally) and delivering great presentations, this course will empower your employees with skills needed to communicate in a way that foster trust, build acceptance and collaboration.
By learning how to speak and be heard, your employees will be able to share ideas freely, make decisions quickly and act on decisions made with energy and commitment.
